Shipping Details

Our shawls are handmade in Kashmir. Every order is packed by hand and dispatched from our warehouse at DHA Phase 2, Islamabad, Pakistan.

Orders are paid in full in advance at checkout, including shipping charges. We prepare your order for dispatch once your payment is confirmed.

In-stock pieces are prepared for dispatch as soon as your payment is confirmed, and we email you a tracking link when your parcel leaves our warehouse.

Made-to-order and bridal pieces are dispatched once they are finished. Their making time is shown on the product page or agreed with you before work begins.

Shipping charges are calculated at checkout from your destination and the weight of your order, and are paid together with your order. Prices are shown in US dollars (USD).

We ship international orders DDP, Delivered Duty Paid. Import duties, taxes and customs fees are paid by us, so there is nothing extra to pay when your parcel arrives.

Delivery times depend on your destination and on customs clearance, and can be longer around public holidays. Once your parcel is dispatched, the tracking link in your dispatch email shows where it is.

If your tracking has not updated for several days, contact us with your order number and we will look into it with the courier.

Please check your address and phone number carefully at checkout, as the courier may need to call you. Contact us straight away if something is wrong; we can change the address until your parcel has been dispatched.

We accept returns only for pieces that arrive damaged, and you have 15 days from delivery to make a claim. We cannot accept returns for any other reason, including a change of mind.

To make a claim:

• Record an unboxing video. Film one continuous, unedited video while you open your parcel, starting before the packaging is opened and clearly showing the damage. We cannot accept a claim without this video.
• Contact us within 15 days of delivery with your order number, the video and photographs of the damage.
• We review your claim and reply with the next steps, including how to send the piece back.

Once we have confirmed the damage, we will either replace the piece with a new one or refund your payment.

Delivery charges are paid by you in both cases. A replacement is sent with its delivery charge payable by you, and a refund is made after deducting the shipping (cargo) charges. Any cost of sending the damaged piece back to us is also yours. Refunds are made to your original payment method.