Customer care

Care Guide

For Kani, Pashmina and embroidered shawls

A Kashmiri shawl is made to last for generations. A little care keeps the wool soft, the colours true and the embroidery bright.

On this page
  1. Natural fibres, made by hand
  2. Cleaning
  3. Spills and marks
  4. Removing creases
  5. Wearing it with care
  6. Snags and pulled threads
  7. Storing your shawl
  8. Protecting it from moths
  9. Embroidered and zari pieces
  10. Travelling with your shawl

On this page

Cleaning
Dry clean only
Creases
Steam gently
Storage
Folded, in cotton
Moths
Cedar or lavender

Natural fibres, made by hand

Our shawls are woven and embroidered by hand in Kashmir from natural fibres. Small irregularities in the weave, colour and embroidery are part of the craft, and a shawl that is looked after only grows softer with time.

Cleaning

Dry clean only. Choose a dry cleaner experienced with fine wool and cashmere, and point out any embroidery or zari so it is handled with extra care.

  • Do not machine wash, tumble dry or wring your shawl.
  • Do not use bleach or household stain removers.
  • Clean it only when it needs it; airing it is often enough.

Spills and marks

Blot a spill straight away with a clean, dry, white cloth. Never rub, as rubbing pushes the mark into the fibres and can felt the wool. Take the shawl to a dry cleaner as soon as you can.

Removing creases

Hang your shawl in a steamy bathroom, or pass a garment steamer over it from a few centimetres away. If you must iron, use a low wool setting and press through a clean cotton cloth, never directly on embroidery, zari or sequins.

Wearing it with care

Put on perfume, hairspray and make-up before your shawl, and let them dry. Watch for rings, watch straps, brooches and bag chains that can catch the weave, and give your shawl a day of rest between wears so the fibres recover their shape.

Snags and pulled threads

Never cut a pulled thread, as that can start a hole. Ease it gently back into the weave from the reverse with a blunt needle, or send us a photograph and we will advise you.

Storing your shawl

Store your shawl clean, folded loosely and laid flat, in a breathable cotton or muslin bag, away from sunlight and damp. Avoid plastic, which traps moisture. Refold it along different lines every few weeks so creases do not set.

Protecting it from moths

Moths are drawn to body oils and food marks, so always put a shawl away clean. Tuck cedar blocks or dried lavender into your wardrobe, and air your shawl on a dry, shaded day each season.

Embroidered and zari pieces

Lay acid-free tissue between the folds of embroidered and zari pieces so the threads do not rub or snag. Keep metallic zari away from moisture and perfume, which can dull and tarnish it.

Travelling with your shawl

Roll your shawl rather than folding it tightly, wrap it in tissue or cotton, and pack it near the top of your case. Hang it up when you arrive so any creases can fall out.